Frequently Asked Questions
What is included in a subscription plan?
We offer 3 subscription tiers, each of which may be renewed on a monthly or yearly basis. Each tier gives you access to the following:
Tier 1 - Move & Breathe: includes access to all Movement & Meditation videos.
Tier 2 - Move, Breathe & Nourish: includes access to all movement, meditation, and nutrition videos.
Tier 3 - All Access: includes access to all videos. Categories include movement, meditation, nutrition and wellness webinars.
All subscription options include a 7-day free trial.
For employees of corporate clients, please refer to your wellness program materials to learn more about the content that is available through your company's subscription.
Can I use my mobile phone/device?
Absolutely! You can access your wellness content via our mobile app. Just head to the app store on your iOS or Android device and download the free Urban Balance TV app to get started.
Where is my membership email?
Your email should arrive shortly after purchase. If not, check your spam folder.
If you have issues, please contact us at email@example.com
How do I cancel?
You may cancel your subscription at any time by following these steps.
Where can I watch my content?
Once subscribed, you will gain access to all content applicable to your subscription tier via web browser and iOS/Android app.
You can also watch your videos via Apple Airplay, and Chromecast and Roku.
How do I update my billing information and other personal details?
To update your credit card information and other account details like your name and email address, follow these steps.
Can I save videos to watch later?
You sure can! Follow these steps to add videos to your Favorites category for easy access.
I am experiencing technical issues. What can I do?
Contact us at firstname.lastname@example.org
Still have a question for us?
We're happy to help. Just reach out to us at email@example.com